Manan

 *21 Questions that should be considered in EPFO (IMHO)*  1. What are the educational qualifications and age of the stakeholders/member? 2. What is the ratio of claims vs. the staff which are processing them in each office and number of grievance filed in each office? 3. Which type of claims the stakeholders can file in the portal? 4. What documents are required with each type and any other prerequisite? 5. How much time is taken by a user who logged out after filing the claim? 6. How many claims are filed for each type in the last financial year and year before that? 7. What is the settlement and rejection ratio for each type of claim? 8. What is the average amount claimed for each type of claim? 9. What is the average claim type per stakeholder? 10. How many avg number of  clicks are required for processing each type of claim? 11. How many pages are without data after each such 1000 clicks while processing claims? 12. How many avg seconds are required for each claim type processing?